As we all know, receipt printer is an essential accessories of POS system, but many customers are not sure of the printer problems, therefore China Touch POS Manufacturer give us several tips of how to deal with these problems.

1. Why the printer cash box does not open?

Answer: first we should check whether the POS receipt printer and cash drawer interface connector is standard, if the interface connection is normal but still can not open the cash drawer, there may be a cash register or cash register software driver problems, you can seek after-service.

2. Why the receipt printer can not pass and check the paper?

Answer: Movement sensors are dirty, use a soft brush to clean the sensor, if still not clean after the pick; please send designated repair maintenance.

3. Why the printer does not take paper?

Answer: The most likely the paper feed button damaged, the print head may be damaged or damage to the motherboard, please send designated repair maintenance.

4. The printer has a sound, but does not print?

Answer: The ribbon cartridge is not installed correctly, install the ribbon cartridge correctly, such as the ribbon is worn, replace the ribbon cartridge.