POS systems have undergone dramatic change in recent years-more dramatic, perhaps, than any the industry has seen since the decades-old shift from cash register to POS terminal. These changes encompass both the software and hardware that are being used today to improve business operations and customer satisfaction — and, ultimately, to reduce costs and increase revenues.

The most obvious change in POS system is the proliferation of tablets. New data security requirements along with a number of advances in features and functionality are also certainly factoring into the equation. These range from more robust data analysis and reporting capabilities to expanded payment processing options to handle the proliferation of chip-and-pin cards and e-wallet apps.

Other key drivers include everything from CRM, marketing and customer loyalty program features to built-in inventory control and labor management capabilities. In short, there is no lack of compelling reasons for hoteliers to consider upgrading the technologies in use in their restaurant and retail operations.